Stakeholders, a real challenge in the rules
ISO 9001, ISO 14001 and ISO 45001

Stakeholders, Interested Parties, Interest Groups; are now part of the new terminology that defines the social ecosystem of organizations. Stakeholders integrate, complete and involve companies, influencing their behaviour and results of their activities, being in turn influenced or affected by them (P.CH. 2015)

Hence its key importance in the most responsible and consolidated companies that know and pursue sustainability and transparency scenarios for their economic, social and environmental accountability.

And that is why, in the latest versions of the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards, the international technical committees have incorporated them as requirements in their clauses for Quality, Environmental and Occupational Health and Safety Management Systems.

The change introduced has come to stay, being very recommendable that the more than 36,000 companies certified ISO 9001 and the more than 13,000 certified ISO 14001 in Spain, implement their Projects of Analysis, Interaction and Commitment with their Stakeholders.

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Interns

  • All employed personnel and professional partners
  • Customers and prospects
  • Suppliers of supplies, raw materials and services
  • Investors/ shareholders/ members of boards of directors who are influential in groups 
  • Project and business line partners
  • Associated companies or members of the group

External

  • Government and regulators
  • Media
  • Actors and influencers in Social Networks
  • Unions
  • NGOs and pressure groups
  • Local communities and entities
  • Competitors/Associates
  • Opinion leaders
  • Academic and scientific community
  • International institutions of various fields

Example of relevant aspects or materials

The following is a list of some of the subjects or aspects that are relevant to be included in the evaluation of materiality.

⚪ ETHICS AND GOOD GOVERNANCE  ⚪ PEOPLE ⚪ COMMUNITIES
  • Transparent and truthful corporate information
  • Ethical and responsible behaviour
  • Anti-corruption ethics
  • Profitability and economic solvency
  • Technological innovation
  • Regulatory compliance of the activity
  • Digitization and automation
  • Involvement in business development
  • Protection of suppliers at source
  • Healthy company culture
  • Reconciliation of family and personal life
  • Staff training and promotion
  • Equality among employees
  • Diversity among employees
  • Generation of quality employment
  • Safety and Health at Work
  • Fluid and proactive communication
  • Providing resources to the community
  • Accreditation of sustainable production
  • Sustainable product accreditation
  • Presence and collaboration with local entities
  • Purchase and contracting at local level (km0)
⚪ PRODUCTS AND VALUE CHAIN ⚪ ENVIRONMENT ⚪ OTHER NEEDS AND EXPECTATIONS
  • Supply chain compliance
  • Product quality assurance
  • Customer and user satisfaction
  • Product safety guarantee
  • Proper labelling
  • Post-sales and post-consumer care
  • Adoption of renewable energies
  • Reduction of the water footprint
  • Carbon footprint reduction
  • Adoption of a circular economy
  • Protection of the environment and natural surroundings
  • Protection of biodiversity
  • Ecodesign of products and services
  • Protection of local resources
  • Relevant activity-specific issues 
  • Protection of private property
  • Non-invasion of intellectual and industrial property
  • Protection of privacy
  • Conditions and term of fair payment to suppliers